User Guide
I am a new customer and would like information about my garbage and recycling service.
Just about everything you need to know about garbage and recycling service for your single-family home, duplex, triplex or fourplex is contained in the user guide. There you will find information on:
The above information can be viewed on-line and downloaded and printed on separate pages, or you can view on-line, download and print the full User Guide (11" by 17".)
To find out what your collection day is or which week your recyclables and yard debris will be collected, please send an email request with your phone number and address to shoreline@cleanscapes.com or call us at 206-763-4444.
I lost my user guide. How can I get another?
View or download the full User Guide (11" by 17")
View or download individual pages of the user guide
Frequently Asked Questions
Service and Account Information
How can I access my account on-line?
To access your account, click the “Log In” button on the upper left corner of this page. If you have problems accessing your account, call us at 206-763-4444 or send an email to shoreline@cleanscapes.com.
When you access your account, you can view and print:
- A calendar showing your services and collection schedule
- Your current invoice
- Your past invoices
What can I do on-line without accessing my account?
On this website, residential customers can:
Collection Schedule
How can I get a calendar showing when my recycling and food scraps & yard debris carts will be emptied?
- Check your account on-line by clicking the "Log In" button on the upper corner of this page.
- Send an e-mail request to information@cleanscapes.com, please include your address
- Call us at 206-763-4444
What is my collection day?
- Check your account on-line by clicking the "Log In" button on the upper left corner of this page.
- Send an email request to information@cleanscapes.com (please include your address)
- Call us at 206-763-4444
What do I do with my old carts (that belong to Waste Management or Allied Disposal)?
Call Waste Management at 1-800-592-9995.
Recycling (Blue Cart)
What do I do with plastic bags?
Plastic bags can not be put in your recycling cart. However, many Shoreline grocery stores offer plastic bag recycling including QFC, Safeway and Central Market. Ask at your favorite store.
Instead of recycling plastic bags, consider reusing them on your next shopping trip; or, avoid collecting more bags than you can use by keeping canvas bags in your car, ready for your next shopping trip.
Can I get recycling service without paying for garbage service?
No. Recycling is included at no charge for customers who pay for garbage service.
The least expensive way to get recycling service is to subscribe to monthly garbage service. The cost forf that service is $4.91 per month. Customers who subscribe to monthly service use a 32-gallon cart provided by CleanScapes.
Monthly garbage service customers’ carts are emptied on their collection day, the last day of the month. For example, if your collection day is Tuesday, your cart will be collected on the last Tuesday of every month.
How do I know what to recycle?
- Check the graphic on the lid of your blue recycling cart
- Look for instructions in the Welcome Packet that was attached to your new cart
- Click here for a picture showing what to recycle
- Click here for information on special recycling opportunities
What do I do with household batteries?
Household batteries are not allowed in your recycling container. "Button” -shaped batteries are not allowed in your garbage. To recycle button batteries and alkaline batteries, take them to the locations listed below. The types of batteries accepted at these locations are: alkaline, nickel cadmium, lithium, mercury, nickel metal-hydride
Shoreline Library
345 NE 175th
Richmond Beach Library
19601 21st Ave NW
City Hall lobby
17544 Midvale Ave N
City Hall Annex lobby
Highland Plaza
1110 N. 175th St
Police Station lobby
1206 N 185th St
What do I do with…..?
For information on recycling other items, call the City’s Environmental Programs Assistant at (206) 546-2659 for a copy of the “Where To Take It” flyer, or check the City’s website at www.cityofshoreline.com
Check the King County Solid Waste Division website “What do I do with” at http://www.metrokc.gov/dnrp/swd/wdidw/ for places to take unusual materials.
How do I dispose of used syringes (sharps)?
Putting sharps in the garbage is a health risk for solid waste workers because a loose needle could injure or possibly infect a worker. There are a number of safe options for disposal of home-generated “sharps:”
- Put them in a red plastic “sharps container” or in a 2-liter plastic bottle with the lid securely on and take it to the Shoreline Recycling and Transfer Station:
2300 N 165th
206-296-6542
Mon - Fri 7:30am to 5pm
Sun – Sat 8:30am to 5:30 pm
- Contact your local pharmacy and ask about their “sharps” collection services.
- Purchase a postage paid, mail-in container. To find out where to purchase, search for “sharps mail in programs” on your computer, ask your doctor, or contact the following companies:
BioMedical Waste Solutions
www.biomedicalwastesolutions.com
1-877-974-1300
GRP & Associates, Inc
www.sharpsdisposal.com
1-800-207-0976
Medasend
www.medasend.com
1-800-200-3581
- The least preferred option is to put sharps in the garbage. If you do, put them in a 2-liter plastic bottle with the lid securely on and mark the bottle “Sharps – Do Not Recycle.” This method is not supported by the Environmental Protection Agency or the Centers for Disease Control because of the danger it poses to solid waste workers.
Food Scraps & Yard Debris Service
How do I know what to put in my green food scraps & yard debris carts?
- Check the graphic on the lid of your green cart
- Look for the instructions in the Welcome Packet that was attached to your new cart
- Click here for a picture showing what to put in your Food Scraps & Yard Debris cart.
Can I put meat and dairy products in my food scraps & yard debris cart?
Yes. You can now put meat and dairy products in your food scraps & yard debris cart.
Do I have to put food scraps in my yard debris cart?
No, but when you put food scraps and yard debris into your green cart, you conserve resources, save money and create a valuable product - compost.
Food scraps & yard debris service is optional. You are not required to use this service and if you do subscribe to this service, you are not required to put food scraps in the cart. .
Can I put cooked food in my food scraps & yard debris cart?
Yes. You can put any cooked or raw food in your food scraps & yard debris cart.
Why would I want to put food scraps in my yard debris cart?
When you put your food scraps & yard debris in the green cart, you can save money, extend the life of a public resource (Cedar Hills Landfill) and create a valuable product (compost) used to improve growing conditions and reduce water use in landscaping.
All garbage from Shoreline residences is buried in the county-owned, Cedar Hills Landfill. When you put compostables (food scraps and yard debris) in the garbage, it winds up at Cedar Hills Landfill. If you put your food scraps and yard debris in the green cart, it goes to Cedar Grove Composting where it is made into compost.
Do I have to use a bag for my food scraps?
No. But if you use a bag it has to be paper or a special compostable bag. Check the Cedar Grove Compost website www.cedar-grove.com for the types of bags available. In Shoreline, compostable bags are sold at QFC and Central Market.
Instead of using compostable bags, you can line your indoor food waste collection container with newspaper, used paper towels or paper bags.
Billing and Payments
When will I receive my bill?
Your first bill will arrive in mid-April. Depending on your billing cycle, your second bill will arrive either one, two or three months later. After that, you will receive a bill every three months. Each bill will cover a three month period. You will receive the bill during the second month of the period and it will be due 30 days after receipt.
Can I pay my bill electronically or by automatic deduction?
Yes. Please see see Billings and Payments for information on paying your bill electronically or by automatic deduction.
Can you explain the information on my bill?
Look for the sheet titled Understanding Your Invoice in your first bill.
Do senior citizens qualify for reduced garbage rates?
You may be eligible for a utility tax credit on your bill. Contact the City of Shoreline at 206-546-1700 to determine whether you qualify for this reduction.
What taxes do I pay on my garbage service?
Taxes on your garbage bill consist of:
Washington State Refuse Tax - 3%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
City Utility Tax – 6%
Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
King County Hazardous Waste Fee - $0.80
This fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection Sheds throughout the County.
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