Frequently Asked Questions
Is a duplex or a fourplex considered “multifamily?”
No. Apartment and condominium complexes with fewer than 5 units are considered “residential.” Please see the “residential” section for information on your services. Complexes with five or more units where the property manager receives the monthly invoice for the complex are considered multifamily. The rates and services for multifamily and commercial are the same.
If you live in an apartment or condominium complex and you receive your invoice directly from CleanScapes (not from the property manager), please see the "residential" section of this website.
Services and Account Information
How can I access my account on-line?
The person or management company who receives the monthly invoice from CleanScapes can access the account for the apartment or condominium complex to:
- View services and collection schedule
- See past invoices
- Pay invoices
To access your account click “Log In”
- If you have not accessed your account before, go to “sign up now” and complete the form.
- Problems accessing your account? Call 206-763-4444 or e-mail information@cleanscapes.com
How do I know what size container I have?
Look for a sticker on your container. The check marks indicate the container size, collection day and collection frequency.
How can I get locks on my containers and how much do they cost?
Send a request by email to information@cleanscapes.com or call us at 206-763-4444.
For a one time charge of $12, you will receive the locks needed for one container and a key to each lock. Containers larger than 2 yards require 2 locks. Because of the extra time required to service locked containers, there is a $1.50 charge per collection of each locking container.
Invoice
When will I receive my invoice?
The individual or management company responsible for paying the invoice will receive a monthly bill beginning in April 2008.
Can you explain the information on my bill?
Look for the sheet titled Understanding Your Invoice in your first bill.
Can I pay my bill electronically or by automatic deduction?
Yes. Please see Billing and Payments for information on paying your bill electronically or by automatic deduction.
What taxes do I pay on my garbage service?
Taxes on your garbage bill consist of:
Washington State Refuse Tax - 3%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
City Utility Tax – 6%
Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
King County Hazardous Waste Fee - $9.07
This fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection Sheds throughout the County.
Recycling and Food Scraps & Yard Debris Service
What can I put in my recycling cart/container and what can I put in my green food scraps & yard debris cart?
Do I have to put food scraps in my yard debris cart?
No. Food scraps & yard debris service is an optional service. If you choose to subscribe to food scraps & yard debris service, you are not required to put food scraps in the cart, although it may save you money if you can downsize your container by putting less material in the garbage.
Please send us an email (information@cleanscapes.com) or call if you have additional questions about this service.
Can I put meat scraps and dairy products in my food scraps & yard debris cart?
Yes, because commercial businesses and apartment/condominium complex customers’ food scraps & yard debris carts are emptied every week.
Why would I want to put food scraps in my yard debris cart?
When you put your food scraps & yard debris in the green cart, you can save money, extend the life of a public resource (Cedar Hills Landfill), and create a valuable product (compost) used to improve growing conditions and reduce water use in landscaping.
Anything else I should know about the food scraps & yard debris program?
This material can be quite heavy. Please note the weight limits shown in the raised letters on your cart lid.
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