Frequently Asked Questions
Service and Account Information
How can I access my account on-line?
To access your account click “Log In”
- If you have not accessed your account before, go to “sign up now.”
- Problems accessing your account? Call 206-763-4444 or email information@cleanscapes.com.
When you access your account, you can:
- View your services and your collection schedule
- See past invoices
- Pay your bill
How do I know what size container I have?
Look for a sticker on your container. The check marks indicate the container size, collection day and collection frequency.
How can I get locks on my containers and how much do they cost?
Send an email request to information@cleanscapes.com or call us at 206-763-4444.
For a one time charge of $12, you will receive the locks needed for one container and a key to each lock. Containers larger than 2 yards require 2 locks. Because of the extra time required to service locked containers, there is a $1.50 charge per collection of each locking container.
Invoices
When will I receive my invoice?
You will be billed monthly for garbage service. Your first bill will arrive in April 2008.
Can I pay my bill electronically or by automatic deduction?
Yes. Please see Billing and Payments for information on paying your bill electronically or by automatic deduction.
Can you explain the information on my bill?
Please see Understanding your Invoice for information on reading your bill. You will receive this information with your each invoice.
What taxes do I pay on my garbage service?
Taxes on your garbage bill consist of:
Washington State Refuse Tax - 3%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
City Utility Tax – 6%
Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
King County Hazardous Waste Fee - $9.07
This fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection Sheds throughout the County.
Is CleanScapes incorporated?
Yes. CleanScapes, Inc. is a corporation.
Recycling and Food Scraps & Yard Debris Service
What do I do with fluorescent tubes and bulbs?
Call CleanScapes at 763-4444 to have fluorescent tubes and bulbs collected from your business. The cost is $20.00 for the 1st tube or bulb and $2.00 for each additional. These charges will be added to your monthly invoice.
For information on where to take fluorescent tubes and bulbs, look up the "Take It Back Network" on-line at: http://www.metrokc.gov/dnrp/swd/takeitback/index.asp , or call King County at 206-296-0197.
For information on how to handle broken fluorescent tubes and bulbs see FAQs on Fluorescent Light Bulbs.
What can I put in my recycling cart/container and what can I put in my green food scraps & yard debris cart?
Do I have to put food scraps in my yard debris cart?
No. Food scraps & yard debris service is an optional service. If you choose to subscribe to food scraps & yard debris service, you are not required to put food scraps in the cart, although it may save you money if you can downsize your container by putting the food scraps in the yard debris cart rather than the garbage.
Can I put meat scraps and dairy products in my food scraps & yard debris cart?
Yes, because commercial businesses and apartment/condominium complex customers’ food scraps & yard debris carts are emptied every week.
Why would I want to put food scraps in my yard debris cart?
When you put your food scraps & yard debris in the green cart, you can save money, extend the life of a public resource (Cedar Hills Landfill) and create a valuable product (compost) used to improve growing conditions and reduce water use in landscaping.
Anything else I should know about the food scraps & yard debris program?
Food scraps and yard debris can be quite heavy. Please note the weight limits indicated by the raised letters on your cart lid.
|
