San Francisco

Billing & Payments

Payment Options

• Pay by e-Check or credit/debit card

• Pay by check

Pay by e-Check or credit card online or by phone:

Call (206) 254-9944 or visit our online payment center to pay with a check or with a credit/debit card. Visa and Mastercard are accepted. Credit or debit card payments are subject to a transaction fee of $3.50.  Payments made by e check are not subject to a fee. Whether paying online or by phone, you will be asked to provide the following account information:  CleanScapes account number, invoice number, method of payment and payment amount.

 

Pay by check:

Mail your check and invoice payment stub to:

CleanScapes, Inc.
P.O. Box 34260
Seattle, WA 98124-1260

Pay by automatic deduction:

Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.

To sign up for this service, download and submit the request for automatic payment form and fax or mail the completed form as indicated on the form. Requests received by the 20th of the month will take effect on your next bill.

Additional Information About Your Account

Past Due Accounts:  An account is past due if payment is not received by the due date of the invoice.  A 1% finance charge per month will be applied to any past due amount.  Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency.  CleanScapes reserves the right to remove containers if service is suspended for non-payment and you may be required to pay a cart/container redelivery fee to resume service.  In order to restart ended services on a delinquent account, all charges must be paid in full, and you may be required to make a prepayment in order to resume service. 

Returned Payments:  If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $25.00.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes:  If you have questions and/or disputes about your bill or service, please call CleanScapes Customer Service at (415) 348-0504 to speak with a representative.

Billing, Taxes, and Surcharges: Your CleanScapes bill includes all required taxes and surcharges.

Other Questions: For questions or comments about your service, please email us at sfo@cleanscapes.com or call our Customer Service center at (415) 348-0504.