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Recology CleanScapes | Missed Collection Form

Des Moines

Missed Collection Form

Recology CleanScapes is dedicated to meeting all of our customer's needs promptly. If your collection has been missed, please let us know.

If your container(s) were at the curb by 7am on your collection day and were not emptied by 5pm, we apologize for the inconvenience.

To report a missed collection after 5pm on your collection day, complete the form below or call 206.762.4900.  We will empty missed containers within 24 hours after the miss has been reported, excluding weekends, Thanksgiving Day, Christmas Day, and New Years Day.

Missed Collection Service Request Forms will receive a response within one business day. For urgent requests please call Customer Service at 206.762.4900.



Please enter either your account number or account information. Starred items are required.

Customer Number*

- or -

First Name*

Last Name*

Street Address

Unit Number

Zip

Email Address*

Phone*

Phone Type

Was the container out by 7am?

If your container was not out by 7am, would you like us to schedule an additional collection? This will incur an extra cost. (Please see rates in our annual user guide mailing.)

Which service was missed?

If you have more than one container for this service, how many were missed?

If not curbside, where is the container located?

Will your container be accessible for the remainder for the day?

If your containers are not accessible for the remainder of the day, please make sure they are accessible by 7am tomorrow. Customer Service may call you if there are any access restrictions associated with your account.

Please note below if there are special circumstances regarding your collection:

Thank you. You will receive a follow up email with important information within 1 business day. For immediate service, call customer service at 206.762.4900 during business hours.

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Service Update

All services are on schedule.

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Des Moines Customer Service
206.762.4900

Hours of Operation
Daily 8am - 5pm

Des Moines Pay By Phone 206.254.9947


Email Inquiries
desmoines@recology.com